Terms & Conditions
1. Bookings & Deposits
A booking is confirmed once a non-refundable deposit of 50% of the total price has been received. This secures your date in our calendar. The booking is not held without a deposit.
2. Balance Payment
The remaining balance is due 7 days before the event. Payment must be cleared before service begins.
3. Cancellations
- Cancelled 30+ days before the event: remaining balance refunded in full, deposit remains non-refundable
- Cancelled under 30 days before the event: no refund
4. Weather & Outdoor Events
Sandy Hoof Coffee will operate in most weather conditions. In the event of severe weather posing a safety risk (high winds, storms, extreme heat), we reserve the right to cease trading for the safety of staff and guests, with no refund owed if service has partially taken place. We recommend clients arrange a covered/indoor contingency for outdoor events.
5. Site Requirements
The client is responsible for providing a suitable, level, accessible pitch for the van/trailer, and confirming any access restrictions (narrow gates, soft ground, low branches) in advance. Power/water requirements, if needed, will be confirmed at time of booking.
6. Guest Numbers
Quoted prices are based on the guest numbers provided at time of booking. If the estimated number of guests increases, we will adjust the price accordingly. Please confirm your final guest count in writing no later than 7 days before the event.
7. Insurance & Food Hygiene
Sandy Hoof Coffee holds public liability insurance and complies with UK food hygiene standards. [Insert your food hygiene rating and insurance provider/policy number once you have them.]
8. Liability
Sandy Hoof Coffee is not liable for any loss, damage, or injury arising from the event other than through our own negligence. Clients are responsible for ensuring the booking site is safe and suitable for the agreed service.
9. Force Majeure
Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control (extreme weather, illness, vehicle breakdown, etc.). In such cases, we will make every reasonable effort to reschedule; refunds outside the cancellation terms above are at our discretion.
10. Payment
Payment is accepted via bank transfer. Full balance must be cleared 7 days before the event unless otherwise agreed in writing. If the client requests service beyond the agreed finish time, this is subject to availability and will be charged at the overtime rate stated in your booking confirmation, payable on the day. Sandy Hoof Coffee is under no obligation to extend service beyond the booked hours if this affects a subsequent booking or staff availability.
11. Changes to These Terms
Sandy Hoof Coffee reserves the right to update these terms. The version in effect at the time of booking applies to that booking.